Simple, clear shipping information for Mission Relief orders
Mission Relief aims to make the ordering process easy, transparent, and reliable. This page explains how we process, ship, and support orders placed through our website.
Processing Time
Most orders are processed within 1–3 business days, excluding weekends and holidays.
Shipping Area
We currently ship within the United States where hemp-derived CBD products are permitted.
Tracking
Tracking information is typically sent once your order has been packed and shipped.
Order Processing
Most Mission Relief orders are processed within 1 to 3 business days after payment is received. Processing time refers to the time needed to review, prepare, pack, and hand your order off to the shipping carrier.
Orders are generally processed during normal business days only. Orders placed on weekends, holidays, or after business hours may begin processing on the next business day.
Shipping Destinations
Mission Relief currently ships to locations within the United States where hemp-derived CBD products are permitted.
It is the customer’s responsibility to understand local laws and restrictions before placing an order. If we are unable to fulfill an order due to shipping restrictions or compliance concerns, we reserve the right to cancel and refund the order.
Shipping Methods & Delivery Timing
Delivery timing depends on the shipping method selected at checkout and the performance of the carrier. Estimated transit times are provided for convenience only and are not guaranteed.
Once an order leaves our hands and is accepted by the carrier, delivery timing becomes subject to carrier operations, weather, routing delays, and other conditions outside of our control.
Order Tracking
When tracking is available, customers will receive shipment confirmation and tracking details after the order has been processed and shipped.
Please allow a reasonable amount of time for tracking updates to appear after the label is created and the package is scanned by the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Mission Relief is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping details submitted with the order.
If you realize there is an error in your shipping address, please contact us as quickly as possible. We will do our best to help if the order has not yet shipped, but we cannot guarantee changes once processing has begun.
Lost, Delayed, or Stolen Packages
Once a package has been handed off to the shipping carrier, Mission Relief is not responsible for carrier delays, delivery exceptions, or packages marked as delivered but not received.
If your package appears delayed or missing, we recommend:
- reviewing the tracking information carefully,
- checking around the delivery location,
- asking household members or neighbors, and
- contacting the shipping carrier directly.
If you still need help, contact Mission Relief and we will do our best to assist with next steps.
Damaged Orders
If your order arrives damaged, please contact us promptly after delivery. To help us review the issue efficiently, include your order number and photos of the product, packaging, and shipping box if possible.
We review damage-related issues individually and will work toward a fair resolution where appropriate.
Order Issues & Customer Support
If you have questions about your shipment, need help with an order issue, or believe there is a problem with delivery, please contact Mission Relief through our Contact page.
We aim to respond as promptly as possible and provide a helpful, straightforward support experience.
Important Note
Mission Relief products are hemp-derived. Customers are responsible for reviewing local laws, regulations, and eligibility requirements before purchasing or requesting shipment to a particular location.
Questions before you place an order?
We want the shopping experience to feel simple, comfortable, and easy to trust.
Disclaimer: These statements have not been evaluated by the Food and Drug Administration. Mission Relief products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your physician before use if you have questions about hemp-derived CBD products.