Clear, fair support for Mission Relief orders
Mission Relief wants customers to feel confident ordering from us. Because many of our products are consumable hemp-derived items, our return and refund policy is designed to balance customer support, product safety, and clear expectations.
Opened Products
For safety and product integrity reasons, opened consumable items are generally not eligible for return.
Order Issues
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue.
Support
We review customer concerns individually and aim to handle legitimate order issues fairly and professionally.
General Return Policy
Due to the nature of hemp-derived products, Mission Relief generally does not accept returns of opened or used consumable products. This helps protect product integrity, customer safety, and quality standards.
If a product arrives unopened and there is an issue that you believe qualifies for review, please contact us before sending anything back. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact Mission Relief as soon as reasonably possible after delivery.
To help us review the issue efficiently, please include:
- your order number,
- a description of the issue, and
- photos of the item, packaging, and shipping box if applicable.
We review these situations on a case-by-case basis and may offer a replacement, store credit, partial refund, or other appropriate resolution depending on the circumstances.
Refund Eligibility
Approved refunds, when granted, are issued only after Mission Relief has reviewed the order issue and determined that a refund is appropriate.
Refunds are not guaranteed simply because a product did not match a customer’s personal preference, routine, or expectations. Individual experiences with hemp-derived products can vary.
Non-Returnable Items
The following items are generally not eligible for return or refund unless there is a verified order issue:
- opened consumable products,
- used products,
- items returned without prior contact or approval,
- orders with incorrect shipping details provided by the customer, and
- packages delayed, lost, or mishandled by the shipping carrier after shipment, subject to case-specific review.
Return Request Timing
If there is a problem with your order, please contact Mission Relief promptly after delivery. Waiting too long to report an issue may limit our ability to review and resolve the matter fairly.
A best practice is to inspect your order shortly after it arrives and reach out as soon as possible if something appears wrong.
How Refunds Are Issued
If a refund is approved, it is generally issued back to the original payment method used at checkout.
Depending on your bank or card provider, it may take several business days for the refund to appear in your account after it is processed.
Chargebacks & Payment Disputes
Customers are encouraged to contact Mission Relief first if there is a problem with an order. We want the opportunity to review concerns and work toward a fair resolution directly.
Filing a chargeback without first contacting us may delay resolution and can require additional documentation review.
Contacting Mission Relief
For any return or refund-related issue, please contact Mission Relief through our Contact page and include your order number and a clear explanation of the concern.
We aim to respond promptly and handle legitimate order issues with professionalism and care.
Important Note
Mission Relief products are hemp-derived products. Because customer experience can vary from person to person, refunds are not automatically granted based on personal preference or subjective product outcomes.
Need help with an order issue?
Reach out and we’ll review the situation as clearly and fairly as possible.
Disclaimer: These statements have not been evaluated by the Food and Drug Administration. Mission Relief products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your physician before use if you have questions about hemp-derived CBD products.